{"id":1563,"date":"2024-06-22T05:50:49","date_gmt":"2024-06-22T05:50:49","guid":{"rendered":"https:\/\/almofreh.com\/?p=1563"},"modified":"2025-03-21T06:50:50","modified_gmt":"2025-03-21T06:50:50","slug":"goi-phan-mem-tai-chinh-fe-credit-la-gi-fe","status":"publish","type":"post","link":"https:\/\/almofreh.com\/index.php\/2024\/06\/22\/goi-phan-mem-tai-chinh-fe-credit-la-gi-fe\/","title":{"rendered":"G\u00f3i ph\u1ea7n m\u1ec1m t\u00e0i ch\u00ednh FE Credit la g\u00ec FE"},"content":{"rendered":"<div id=\"toc\" style=\"background: #f9f9f9; border: 1px solid #aaa; display: table; margin-bottom: 1em; padding: 1em; width: 350px;\">\n<p class=\"toctitle\" style=\"font-weight: bold; text-align: center;\">B\u00e0i vi\u1ebft<\/p>\n<ul class=\"toc_list\">\n<li><a href=\"#toc-0\">Ed y\u00eau c\u1ea7u di \u0111\u1ed9ng b\u1eb1ng ti\u1ec1n t\u1ec7<\/a><\/li>\n<li><a href=\"#toc-1\">Ed serp t\u00e0i ch\u00ednh ed<\/a><\/li>\n<li><a href=\"#toc-2\">S\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng ti\u1ec1n t\u1ec7 h\u01a1n n\u1eefa<\/a><\/li>\n<\/ul>\n<\/div>\n<p>FE Financial gi\u00fap h\u00e0ng ng\u00e0n ng\u01b0\u1eddi kh\u00f4ng m\u1ec7t m\u1ecfi m\u1ed9t c\u00e1 nh\u00e2n quanh v\u00f9ng n\u00f4ng th\u00f4n nh\u1eadn ra mong mu\u1ed1n c\u1ee7a ng\u01b0\u1eddi ph\u1ee5 n\u1eef. <!--more--> C\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o th\u1ecb tr\u01b0\u1eddng c\u1ee7a anh \u1ea5y ho\u1eb7c c\u00f4 \u1ea5y bao g\u1ed3m k\u1ebft qu\u1ea3 c\u1ee7a l\u1ee3i \u00edch li\u00ean t\u1ee5c quy m\u00f4 h\u1ee3p \u00e2m guitar c\u1ee7a b\u1ea1n, l\u1ee3i \u00edch t\u00e0i ch\u00ednh v\u00e0 b\u1eaft \u0111\u1ea7u trung t\u00e2m c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng.<\/p>\n<p>Ch\u01a1i Genesys Multicloud CX, Gi\u00e1o d\u1ee5c t\u00e0i ch\u00ednh ti\u1ebfp theo \u0111\u00e3 h\u1ee3p nh\u1ea5t c\u00e1c c\u00e1ch s\u1eed d\u1ee5ng th\u00f4ng tin Omnichannel \u0111\u1eb7c bi\u1ec7t c\u1ee7a h\u1ecd trong s\u1ef1 kh\u00e1c bi\u1ec7t c\u1ee7a IVR Person Person v\u00e0 b\u1eaft \u0111\u1ea7u c\u00e1c n\u1ed7 l\u1ef1c c\u1ee7a Autodialer tr\u00ean m\u1ed9t g\u00f3i ph\u1ea7n m\u1ec1m m\u00e1y t\u00ednh c\u00e1 nh\u00e2n c\u1ee7a nh\u00e0 m\u00f4i gi\u1edbi c\u1ee5 th\u1ec3.N\u0103ng su\u1ea5t n\u00e2ng cao th\u1ef1c t\u1ebf th\u00f4ng qua vi\u1ec7c lo\u1ea1i b\u1ecf c\u00e1c quy t\u1eafc ti\u1ebfp c\u1eadn th\u1eb7ng d\u01b0 v\u00e0 b\u1eaft \u0111\u1ea7u cung c\u1ea5p c\u00e1c d\u1ea5u hi\u1ec7u theo ng\u1eef c\u1ea3nh m\u1ea1nh m\u1ebd xung quanh c\u0103ng th\u1eb3ng c\u1ee7a con ng\u01b0\u1eddi.<\/p>\n<h2 id=\"toc-0\">Ed y\u00eau c\u1ea7u di \u0111\u1ed9ng b\u1eb1ng ti\u1ec1n t\u1ec7<\/h2>\n<p>Kinh t\u1ebf gi\u00e1o d\u1ee5c cao h\u01a1n th\u1ef1c s\u1ef1 l\u00e0 m\u1ed9t c\u00f4ng ty t\u00e0i ch\u00ednh ng\u01b0\u1eddi d\u00f9ng \u1edf Vi\u1ec7t Nam c\u00f3 kh\u1ea3 n\u0103ng d\u1ecbch m\u1ed9t l\u1ed1i s\u1ed1ng m\u1edbi li\u00ean quan \u0111\u1ebfn nhi\u1ec1u ng\u01b0\u1eddi Nh\u1eadt b\u1eb1ng c\u00e1ch cho c\u00e1c kho\u1ea3n vay t\u00e0i ch\u00ednh b\u1ea5t th\u01b0\u1eddng. H\u1ecd s\u1ebd s\u1eed d\u1ee5ng chi ti\u1ebft \u0111\u1ec3 t\u1ea1o ra c\u00e1c kho\u1ea3n vay t\u00e0i ch\u00ednh hi\u1ec7n \u0111\u1ea1i v\u00e0 m\u1edbi b\u1eaft \u0111\u1ea7u cho m\u1ecdi ng\u01b0\u1eddi. T\u1ed5 ch\u1ee9c n\u00e0y \u0111\u01b0a ra m\u1ed9t m\u1ee9c \u0111\u1ed9 c\u1ee7a c\u00e1c \u0111\u1ea1i l\u00fd b\u1ea5t \u0111\u1ed9ng s\u1ea3n ch\u1eb3ng h\u1ea1n \u0111\u01b0\u1ee3c ti\u1ebft l\u1ed9 cho c\u00e1c kho\u1ea3n vay ng\u01b0\u1eddi, th\u1ebb t\u00edn d\u1ee5ng k\u1ef9 thu\u1eadt s\u1ed1 \u0111i\u1ec7n t\u1eed v\u00e0 b\u1eaft \u0111\u1ea7u \u0111\u1ea3m b\u1ea3o kinh t\u1ebf. V\u00f2ng t\u00e0i ch\u00ednh h\u01a1n n\u1eefa l\u00e0 qu\u00e1 nhi\u1ec1u m\u1ee5c ti\u00eau \u0111\u1ec3 cung c\u1ea5p m\u1ed9t kho\u1ea3n ph\u00ed th\u1ea5p r\u1ea5t c\u00f3 th\u1ec3. \u0110\u00f3 ch\u1eafc ch\u1eafn l\u00e0 m\u1ed9t trong nh\u1eefng logic ch\u00ednh \u0111\u1eb1ng sau l\u00fd do t\u1ea1i sao t\u1ed5 ch\u1ee9c n\u00e0y l\u00e0 ng\u01b0\u1eddi gi\u00e1m s\u00e1t c\u00f4ng ty v\u1edbi c\u00e1c kho\u1ea3n vay ng\u01b0\u1eddi d\u00f9ng \u1edf Vi\u1ec7t Nam.<\/p>\n<p>T\u1eadp \u0111o\u00e0n \u0111ang \u00e1p d\u1ee5ng chi ti\u1ebft \u0111\u1ec3 t\u0103ng c\u01b0\u1eddng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u0169ng nh\u01b0 gi\u1ea3m chi ph\u00ed ch\u1ee9c n\u0103ng. ED Financial c\u00f3 kh\u1ea3 n\u0103ng t\u00ecm th\u1ea5y c\u00e1c m\u1ed1i quan h\u1ec7 ng\u01b0\u1eddi d\u00f9ng th\u00f4ng qua h\u1ea7u h\u1ebft m\u1ecdi k\u00eanh v\u00e0 b\u1eaft \u0111\u1ea7u cung c\u1ea5p c\u00e1c qu\u1ea3ng c\u00e1o \u0111\u01b0\u1ee3c ch\u1ecdn.\u0110i\u1ec1u n\u00e0y cho ph\u00e9p t\u1eadp \u0111o\u00e0n th\u00e0nh c\u00f4ng trong c\u00e1c th\u00e0nh vi\u00ean v\u1edbi c\u00e1c b\u00e0i vi\u1ebft n\u1ed9i dung ph\u00f9 h\u1ee3p nh\u1ea5t, x\u00e2y d\u1ef1ng m\u00e3 ch\u01b0\u01a1ng tr\u00ecnh cu\u1ed9c s\u1ed1ng ti\u00eau d\u00f9ng. Ngo\u00e0i ra, ED t\u00e0i ch\u00ednh ti\u1ebfp theo th\u1ef1c hi\u1ec7n \u0111\u1ec3 m\u1edf r\u1ed9ng l\u1ed1i s\u1ed1ng c\u1ee7a ri\u00eang h\u1ecd v\u1edbi vi\u1ec7c vi\u1ebft blog \u0111\u1ec3 t\u0103ng c\u01b0\u1eddng nh\u1eadn th\u1ee9c thu th\u1eadp v\u00e0 b\u1eaft \u0111\u1ea7u mong mu\u1ed1n kh\u00e1ch truy c\u1eadp v\u00ec s\u1ee9c m\u1ea1nh c\u1ee7a n\u00f3.<\/p>\n<p>Do \u0111\u00f3, t\u1ed5 ch\u1ee9c n\u00e0y cung c\u1ea5p th\u00f4ng b\u00e1o cho c\u00e1c qu\u1ef9 c\u1ee7a ri\u00eang h\u1ecd m\u1edf r\u1ed9ng v\u00e0 kh\u1edfi x\u01b0\u1edbng c\u00e1c l\u1eddi h\u1ee9a s\u1ebd duy tr\u00ec cu\u1ed9c c\u00e1ch m\u1ea1ng c\u1ee7a b\u1ea1n sau \u0111\u00f3. T\u1eadp \u0111o\u00e0n g\u1ea7n \u0111\u00e2y \u0111\u00e3 chuy\u1ec3n sang h\u1ec7 th\u1ed1ng h\u1ed7 tr\u1ee3 NET c\u1ee7a Amazon Online Marketplace Net (AWS), cho ph\u00e9p h\u1ecd ph\u1ea1m vi v\u00e0 b\u1eaft \u0111\u1ea7u mang l\u1ea1i hi\u1ec7u su\u1ea5t t\u1ed1t h\u01a1n do c\u00e1c ch\u1ee9c n\u0103ng c\u00f4ng nghi\u1ec7p c\u1ee7a h\u1ecd. FE kinh t\u1ebf c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng AWS n\u1ebfu b\u1ea1n mu\u1ed1n cung c\u1ea5p n\u0103ng l\u01b0\u1ee3ng cho c\u00e1c c\u00f4ng vi\u1ec7c c\u1ea7n thi\u1ebft c\u1ee7a b\u1ea1n, \u0111\u1ea3m b\u1ea3o r\u1eb1ng h\u1ecd s\u1ebd b\u1ed5 sung cho vi\u1ec7c thi\u1ebft l\u1eadp nhu c\u1ea7u cho m\u1ed9t s\u1ed1 \u00edt.<\/p>\n<p>Y\u00eau c\u1ea7u s\u1eed d\u1ee5ng th\u00f4ng tin n\u1ebfu b\u1ea1n c\u1ea7n gi\u1ea3m chi ph\u00ed cho qu\u00e1 tr\u00ecnh t\u00ecm ki\u1ebfm v\u00e0 b\u1eaft \u0111\u1ea7u t\u00edn d\u1ee5ng thu\u1eadn l\u1ee3i. Tuy nhi\u00ean, n\u00f3 cho ph\u00e9p m\u1ecdi ng\u01b0\u1eddi ch\u1ec9 ki\u1ebfm chi ph\u00ed v\u1edbi \u0111i\u1ec7n tho\u1ea1i di \u0111\u1ed9ng c\u1ee7a h\u1ecd. T\u1eadp \u0111o\u00e0n c\u1ea7n r\u1eb1ng \u0111i\u1ec1u n\u00e0y ch\u1eafc ch\u1eafn \u0111\u00e3 gi\u1ea3m s\u1ed1 l\u01b0\u1ee3ng t\u00e0i li\u1ec7u c\u1ea7n thi\u1ebft trong b\u1ea5t k\u1ef3 kho\u1ea3n vay n\u00e0o. N\u00f3 c\u00f3 th\u1ec3 gi\u00fap gi\u1ea3m chi ph\u00ed \u0111i l\u1ea1i c\u0169ng nh\u01b0 h\u1ea1 th\u1ea5p \u0111i\u1ec3m \u0111\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c m\u1ed9t ch\u01b0\u01a1ng tr\u00ecnh.<\/p>\n<p>FE t\u00edn d\u1ee5ng g\u1ea7n \u0111\u00e2y c\u0169ng \u0111\u00e3 ra m\u1eaft Digicard, m\u1ed9t th\u1ebb t\u00edn d\u1ee5ng \u1ea3o cho c\u00e1c kh\u00e1ch h\u00e0ng c\u00f3 thu nh\u1eadp th\u1ea5p cho ph\u00e9p h\u1ecd <a href=\"https:\/\/fecredit-vay.com\/\">FE Credit la g\u00ec<\/a> mua h\u00e0ng tr\u1ef1c tuy\u1ebfn. \u1ee8ng d\u1ee5ng n\u00e0y c\u0169ng cung c\u1ea5p cho kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh c\u01a1 h\u1ed9i \u0111\u1ec3 gi\u00e0nh chi\u1ebfn th\u1eafng<unk>M Presents, ch\u1eb3ng h\u1ea1n nh\u01b0 Golden Cafe v\u00e0 b\u1eaft \u0111\u1ea7u Apple 8s, hi\u1ec7n t\u1ea1i ho\u00e0n to\u00e0n mi\u1ec5n ph\u00ed m\u00e0 h\u1ecd th\u01b0\u1eddng s\u1eed d\u1ee5ng ngay t\u1eeb \u0111\u1ea7u c\u1ee7a ph\u1ea7n m\u1ec1m c\u00f4 g\u00e1i.<\/unk><\/p>\n<h2 id=\"toc-1\">Ed serp t\u00e0i ch\u00ednh ed<\/h2>\n<p>C\u00e1c m\u1ee5c ti\u00eau t\u00e0i ch\u00ednh gi\u00e1o d\u1ee5c s\u00e2u h\u01a1n nh\u1eadn \u0111\u01b0\u1ee3c m\u1ed9t trong nh\u1eefng t\u1ed5 ch\u1ee9c t\u00e0i ch\u00ednh ti\u00eau d\u00f9ng \u0111\u01b0\u1ee3c th\u00f4ng tin nhi\u1ec1u nh\u1ea5t. EX c\u1ee7a b\u1ea1n thay \u0111\u1ed5i $ REST v\u00e0 b\u1eaft \u0111\u1ea7u $ Hield cung c\u1ea5p cho h\u1ec7 th\u1ed1ng \u0111\u01b0\u1ee3c ki\u1ebfn \u200b\u200btr\u00fac c\u1ee5 th\u1ec3 n\u1ebfu b\u1ea1n c\u1ea7n san b\u1eb1ng, t\u1ea1i Modern cung c\u1ea5p cho ph\u00e9p nhanh h\u01a1n HR \u0111\u1ebfn ng\u00e0nh c\u1ed9ng v\u1edbi tr\u00ed th\u00f4ng minh ho\u1ea1t \u0111\u1ed9ng nhi\u1ec1u h\u01a1n. B\u1ea5t k\u1ef3 ph\u01b0\u01a1ng ph\u00e1p n\u00e0o c\u0169ng \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng \u0111\u1ec3 cho ph\u00e9p c\u00e1c nh\u00e0 m\u00f4i gi\u1edbi b\u1eb1ng c\u00e1ch cung c\u1ea5p m\u1ee5c nh\u1eadp \u00fd t\u01b0\u1edfng cho c\u00e1c ch\u1ec9 \u0111\u1ecbnh theo ng\u1eef c\u1ea3nh hi\u1ec7u qu\u1ea3 trong \u00e1p l\u1ef1c c\u1ee7a ng\u01b0\u1eddi v\u00e0 b\u1eaft \u0111\u1ea7u y\u00eau c\u1ea7u.<\/p>\n<p>B\u1ea5t k\u1ef3 nh\u00e2n vi\u00ean ti\u1ec1n t\u1ec7 ed n\u00e0o c\u0169ng \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u xin vui l\u00f2ng xem x\u00e9t to\u00e0n b\u1ed9 kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng c\u1ee7a h\u1ecd, h\u00e3y l\u1ea5y v\u00e9 m\u00e1y bay \u0111\u1ec3 ch\u1ec9 \u0111\u01b0a ra c\u00e1c l\u1ef1a ch\u1ecdn truy\u1ec1n th\u00f4ng th\u00f4ng b\u00e1o, d\u00f9 sao h\u1ecd c\u0169ng tr\u00f4ng c\u00f3 v\u1ebb lo ng\u1ea1i ch\u00ednh v\u00ec s\u1ef1 \u0111\u1ea3m b\u1ea3o trong c\u00e1c n\u1ed7 l\u1ef1c \u0111\u1eb7c bi\u1ec7t v\u00e0 b\u1eaft \u0111\u1ea7u th\u00f4ng tin ti\u00eau d\u00f9ng di \u0111\u1ed9ng. Nh\u00e0 m\u00f4i gi\u1edbi li\u00ean k\u1ebft n\u1eb7ng c\u1ee7a Appsflyer, Onelink, cho ph\u00e9p h\u1ecd chuy\u1ec3n \u0111\u1ed5i th\u1eddi gian vui v\u1ebb th\u00e0nh s\u1edf h\u1eefu c\u1ee7a h\u1ecd v\u00e0 b\u1eaft \u0111\u1ea7u tr\u1ea3 ti\u1ec1n cho c\u00e1c ph\u01b0\u01a1ng ti\u1ec7n truy\u1ec1n th\u00f4ng theo c\u00e1ch 68% v\u00e0 b\u1eaft \u0111\u1ea7u t\u01b0\u01a1ng \u1ee9ng n\u0103m%.<\/p>\n<p>\u0110\u1ec3 t\u0103ng c\u01b0\u1eddng tr\u1ea3i nghi\u1ec7m m\u1edbi v\u00e0 b\u1eaft \u0111\u1ea7u tr\u1ea3i nghi\u1ec7m kh\u00f4ng kh\u00f3, m\u1ed9t \u0111\u1ed9ng c\u01a1 t\u00e0i ch\u00ednh gi\u00e1o d\u1ee5c ti\u1ebfp theo cung c\u1ea5p m\u1ed9t lu\u1ed3ng ph\u1ee7 hai l\u1edbp \u0111\u01b0\u1ee3c bao g\u1ed3m v\u1edbi s\u1ef1 ch\u00fa \u00fd \u0111\u1ed1i m\u1eb7t v\u1edbi c\u00e1c s\u1ef1 ki\u1ec7n ID th\u1ef1c t\u1ebf, AI-cho ph\u00e9p OCR \u0111\u1ec3 c\u00f3 t\u1ea7m quan tr\u1ecdng tr\u00ean gi\u01b0\u1eddng v\u00e0 c\u0169ng ph\u1ea3i t\u00f4n tr\u1ecdng m\u1ed9t ch\u00fat v\u1ec1 vi\u1ec7c s\u1eed d\u1ee5ng violin \u0111a song song. Trang web c\u0169ng h\u1ed7 tr\u1ee3 m\u1ed9t chuy\u1ebfn \u0111i t\u00f9y ch\u1ec9nh v\u1edbi c\u00e1c nh\u00e0 cung c\u1ea5p h\u1ec7 th\u1ed1ng c\u00e1c lo\u1ea1i v\u00e0 c\u00e1c quy t\u1eafc \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n b\u1eaft \u0111\u1ea7u cho m\u1ed7i ng\u01b0\u1eddi d\u00f9ng.<\/p>\n<p>\u0110\u1ec3 nhanh ch\u00f3ng \u0111\u00e1nh gi\u00e1 t\u00ednh t\u00edn d\u1ee5ng c\u1ee7a \u0111\u01b0\u01a1ng s\u1ef1, FE t\u00e0i ch\u00ednh FE cung c\u1ea5p t\u00edch h\u1ee3p trong Hi\u1ec7p h\u1ed9i kinh t\u1ebf qu\u00e2n s\u1ef1, c\u00f3 m\u1ed9t t\u01b0\u1ee3ng \u0111\u00e0i t\u1eeb t\u1ea5t c\u1ea3 m\u1ecdi ng\u01b0\u1eddi, s\u1ef1 c\u00f4ng nh\u1eadn c\u1ee7a ch\u00ednh ph\u1ee7, thu nh\u1eadp c\u1ee7a c\u00f4 \u1ea5y v\u00e0 c\u00e1c t\u00e0i li\u1ec7u b\u1eaft \u0111\u1ea7u ho\u1eb7c c\u00f3 l\u1ebd l\u00e0 chi ph\u00ed \u0111i\u1ec7n li\u00ean quan \u0111\u1ebfn tri\u1ec3n v\u1ecdng. Quy tr\u00ecnh b\u1ea3o l\u00e3nh ph\u00e1t h\u00e0nh t\u1ef1 \u0111\u1ed9ng c\u0169ng s\u1eed d\u1ee5ng th\u00f4ng b\u00e1o ti\u1ec1n thu\u1ebf c\u00e1 nh\u00e2n c\u00f9ng v\u1edbi c\u00e1c b\u1ea3ng c\u00f3 li\u00ean quan kh\u00e1c nh\u01b0 \u0111\u00e1nh gi\u00e1 th\u1ef1c s\u1ef1 cao h\u01a1n.<\/p>\n<p>Trong c\u00f4ng vi\u1ec7c li\u00ean quan \u0111\u1ebfn vi\u1ec7c bi\u1ebft h\u00e0ng tri\u1ec7u nhu c\u1ea7u, kinh t\u1ebf \u0111\u00e3 x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng v\u1edbi chuy\u00ean gia c\u1ee7a h\u1ecd \u0111\u1ec3 k\u00e9o d\u00e0i v\u00e0 b\u1eaft \u0111\u1ea7u m\u1edf r\u1ed9ng tr\u00ean to\u00e0n c\u1ea7u. H\u1ecd s\u1ebd lu\u00f4n lu\u00f4n \u0111\u1eb7t h\u00e0ng b\u1ea5t k\u1ef3 c\u00f4ng ngh\u1ec7 n\u00e0o v\u00e0 b\u1eaft \u0111\u1ea7u ph\u00e1t tri\u1ec3n s\u1ef1 gi\u00fap \u0111\u1ee1 c\u1ee7a h\u1ecd do \u0111\u00f3 ng\u01b0\u1eddi d\u00e2n c\u1ee7a h\u1ecd. K\u1ef9 thu\u1eadt h\u00f4n nh\u00e2n ti\u00eau d\u00f9ng omnichannel c\u1ee7a ng\u01b0\u1eddi ph\u1ee5 n\u1eef ch\u1eafc ch\u1eafn c\u0169ng c\u00f3 th\u1ec3 xem x\u00e9t th\u00e0nh c\u00f4ng c\u1ee7a ng\u01b0\u1eddi ph\u1ee5 n\u1eef, b\u1ea5t k\u1ec3 c\u00e1c v\u1ea5n \u0111\u1ec1 li\u00ean quan \u0111\u1ebfn vi\u1ec7c l\u00e1i xe trong th\u1ecb tr\u01b0\u1eddng t\u00e0i ch\u00ednh t\u1ea1i Vi\u1ec7t Nam.<\/p>\n<h2 id=\"toc-2\">S\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng ti\u1ec1n t\u1ec7 h\u01a1n n\u1eefa<\/h2>\n<p>Ti\u1ec1n t\u1ec7 Ed h\u01a1n n\u1eefa c\u00f3 l\u1ebd l\u00e0 c\u00e1c t\u1ed5 ch\u1ee9c t\u00e0i ch\u00ednh ti\u00eau d\u00f9ng quan tr\u1ecdng nh\u1ea5t \u1edf Vi\u1ec7t Nam. N\u00f3 c\u00f3 c\u00e1c kho\u1ea3n t\u00edn d\u1ee5ng \u0111\u1eb7c tr\u01b0ng c\u0169ng nh\u01b0 xe, c\u00e1 nh\u00e2n l\u00e2u h\u01a1n k\u00e9o d\u00e0i v\u00e0 b\u1eaft \u0111\u1ea7u h\u1ed7 tr\u1ee3 th\u1ebb n\u1ebfu b\u1ea1n mu\u1ed1n li\u00ean k\u1ebft tr\u00ean kh\u1eafp th\u1ebf gi\u1edbi. N\u1ed9i dung c\u1ee7a n\u00f3 c\u00f3 v\u00f2ng m\u01b0\u1eddi tri\u1ec7u ng\u01b0\u1eddi d\u00f9ng c\u00f9ng v\u1edbi m\u1ed9t k\u1ebft n\u1ed1i \u0111\u00e3 \u0111\u1ea1t \u0111\u01b0\u1ee3c h\u01a1n hai m\u01b0\u01a1i, 000 chi ti\u1ebft li\u00ean quan \u0111\u1ebfn vi\u1ec7c b\u00e1n h\u00e0ng r\u1ed9ng.<\/p>\n<p>L\u00e0 m\u1ed9t \u0111\u1ed9c quy\u1ec1n cao h\u01a1n v\u00e0 b\u1eaft \u0111\u1ea7u d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a ch\u00fang t\u00f4i, FE t\u00e0i ch\u00ednh s\u1eed d\u1ee5ng th\u1eddi \u0111\u1ea1i ch\u00ednh c\u1ee7a Genesys, Omnichannel Touch. \u0110i\u1ec1u n\u00e0y cung c\u1ea5p cho h\u1ecd \u0111\u1ec3 tr\u1ea3 l\u1eddi nhanh ch\u00f3ng c\u1ed9ng v\u1edbi hi\u1ec7u qu\u1ea3 h\u01a1n n\u1ebfu b\u1ea1n mu\u1ed1n ng\u01b0\u1eddi lo l\u1eafng. H\u1ecd c\u0169ng c\u00f3 th\u1ec3 \u0111\u00e1nh gi\u00e1 ho\u00e0n to\u00e0n c\u00e1c kho\u1ea3n ph\u00ed hi\u1ec7u qu\u1ea3 v\u00e0 b\u1eaft \u0111\u1ea7u trong c\u00e1c tr\u00f2 ch\u01a1i kinh doanh l\u00e0m tr\u00f2n to\u00e0n b\u1ed9 c\u01a1 th\u1ec3. Ngo\u00e0i ra, n\u00f3 s\u1ebd gi\u00fap k\u1ebb gian ph\u00e1t sinh th\u01b0\u01a1ng hi\u1ec7u m\u1edbi v\u00e0 kh\u1edfi x\u01b0\u1edbng h\u01b0\u1edbng d\u1eabn \u0111\u01b0\u01a1ng \u0111\u1ea1i m\u00e0 kh\u00e1ch h\u00e0ng b\u1ed5 sung th\u1ef1c t\u1ebf y\u00eau th\u00edch.<\/p>\n<p>C\u00f9ng v\u1edbi Genesys, ti\u1ec1n t\u1ec7 FE \u0111\u00e3 chuy\u1ec3n \u0111\u1ed5i ch\u01b0\u01a1ng tr\u00ecnh k\u00eanh giao ti\u1ebfp c\u1ee7a ri\u00eang h\u1ecd v\u1edbi C\u1ed5 \u0111i\u1ec3n tr\u1edf l\u1ea1i IVR b\u00ean trong v\u00e0 b\u1eaft \u0111\u1ea7u chuy\u1ec3n h\u01b0\u1edbng l\u1eadp tr\u00ecnh b\u00ean ngo\u00e0i th\u00e0nh m\u1ed9t ngu\u1ed3n cung c\u1ea5p \u0111a n\u0103ng 360 ph\u1ea1m vi. N\u00f3 s\u1ebd gi\u00fap k\u1ebb gian c\u1ea3i thi\u1ec7n \u0111\u1ea7u ra c\u1ee7a t\u00e1c nh\u00e2n v\u00e0 b\u1eaft \u0111\u1ea7u t\u1ea1o ra c\u1ea3m gi\u00e1c ti\u00eau d\u00f9ng h\u00ecnh ch\u1eef nh\u1eadt cao h\u01a1n. C\u0169ng nh\u01b0, h\u1ecd l\u01b0u tr\u1eef m\u1ed9t s\u1ed1 b\u1ed9t t\u1ea1o ra v\u00e0 c\u00e1c h\u1ec7 th\u1ed1ng di s\u1ea3n c\u1ee7a ng\u01b0\u1eddi ph\u1ee5 n\u1eef.<\/p>\n<p>V\u1edbi t\u1ea5t c\u1ea3 c\u00e1c nh\u00e0 m\u00f4i gi\u1edbi \u0111i\u1ec7n t\u1eed VoiceBot, ED t\u00e0i ch\u00ednh c\u00f3 th\u1ec3 t\u1ef1 \u0111\u1ed9ng ti\u1ebfp th\u1ecb v\u00e0 truy\u1ec1n th\u00f4ng b\u00e1n h\u00e0ng v\u00e0 c\u00e1c quy tr\u00ecnh b\u1eaft \u0111\u1ea7u nh\u01b0 telesales li\u00ean quan \u0111\u1ebfn c\u00e1c \u0111\u1ea1i l\u00fd c\u1ea3i thi\u1ec7n, nh\u1eadn \u0111\u01b0\u1ee3c g\u1ee3i \u00fd v\u00e0 b\u1eaft \u0111\u1ea7u ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. To\u00e0n b\u1ed9 c\u01a1 th\u1ec3 c\u0169ng c\u00f3 th\u1ec3 gi\u00fap c\u00e1c t\u00e1c nh\u00e2n \u0111\u00e1nh gi\u00e1 n\u00e0y hi\u1ec7u qu\u1ea3 v\u00e0 cung c\u1ea5p b\u1eb1ng ch\u1ee9ng li\u00ean quan \u0111\u1ebfn l\u1ee3i \u00edch ho\u1eb7c k\u1ebft qu\u1ea3. Tuy nhi\u00ean, n\u00f3 ti\u1ebfn b\u1ed9 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00e0 b\u1eaft \u0111\u1ea7u gi\u1ea3m mong mu\u1ed1n s\u1eed d\u1ee5ng c\u00e1c d\u1ecbch v\u1ee5 c\u1ee7a c\u00e1c \u0111\u1ea1i l\u00fd b\u1ea5t \u0111\u1ed9ng s\u1ea3n d\u1ecbch v\u1ee5 tr\u1ea3 l\u1eddi kh\u00e1c.<\/p>\n<p>Gi\u00e1o d\u1ee5c th\u00eam t\u00e0i ch\u00ednh cu\u1ed1i c\u00f9ng \u0111\u00e3 \u0111\u01b0\u1ee3c bi\u1ebft \u0111\u1ebfn v\u1edbi c\u00e1c l\u1ef1a ch\u1ecdn thay th\u1ebf t\u00e0i ch\u00ednh c\u1ee7a ng\u01b0\u1eddi d\u00f9ng \u0111\u01b0\u01a1ng \u0111\u1ea1i. Doanh nghi\u1ec7p \u0111\u01b0\u1ee3c d\u00e0nh ri\u00eang cho vi\u1ec7c b\u1ed5 sung kinh t\u1ebf ti\u1ebfp th\u1ecb t\u1ea1i Hoa K\u1ef3, cho ph\u00e9p b\u1ea1n c\u00f3 ti\u1ec1n th\u1ea5p ch\u1eafc ch\u1eafn nh\u00ecn v\u00e0o s\u1ef1 gi\u00fap \u0111\u1ee1 c\u1ee7a c\u00e1c kho\u1ea3n vay chi ph\u00ed th\u1ea5p. Th\u00eam v\u00e0o \u0111\u00f3, T\u1ed5 ch\u1ee9c \u0110\u1ed1i t\u00e1c c\u1ee7a c\u00e1c t\u1ed5 ch\u1ee9c t\u1ea1i VNPOST gi\u00fap c\u00f3 th\u1ec3 tham gia tr\u1ee3 gi\u00fap ti\u1ec1n t\u1ec7 t\u1ea1i c\u00e1c \u0111\u1ecba \u0111i\u1ec3m \u1edf n\u00f4ng th\u00f4n. C\u00e1c t\u00ednh n\u0103ng h\u1ee3p t\u00e1c \u0111\u00e3 gi\u00fap th\u00fac \u0111\u1ea9y ti\u1ec1n t\u1ec7 t\u1ed1i t\u0103m v\u00e0 b\u1eaft \u0111\u1ea7u m\u1edf r\u1ed9ng b\u1ea5t k\u1ef3 s\u1ef1 \u0111\u1ebfn li\u00ean quan \u0111\u1ebfn li\u00ean k\u1ebft v\u1eadn chuy\u1ec3n v\u00e0 giao h\u00e0ng ti\u1ec1n t\u1ec7 gi\u00e1o d\u1ee5c th\u00eam. Ngo\u00e0i ra, c\u00f4ng ty cung c\u1ea5p c\u00e1c c\u00f4ng ngh\u1ec7 hi\u1ec7n \u0111\u1ea1i k\u1ebft h\u1ee3p trong h\u1ec7 \u0111i\u1ec1u h\u00e0nh v\u00e0 b\u1eaft \u0111\u1ea7u tri\u1ec3n khai c\u00e1c ph\u01b0\u01a1ng th\u1ee9c t\u00e0i tr\u1ee3 k\u1ef9 thu\u1eadt s\u1ed1 n\u1ebfu b\u1ea1n c\u1ea7n th\u1ef1c hi\u1ec7n \u0111\u01a1n gi\u1ea3n h\u01a1n ho\u1ea1t \u0111\u1ed9ng y\u00eau c\u1ea7u v\u00e0 tr\u1edf th\u00e0nh c\u00e1c kho\u1ea3n vay.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>B\u00e0i vi\u1ebft Ed y\u00eau c\u1ea7u di \u0111\u1ed9ng b\u1eb1ng ti\u1ec1n t\u1ec7 Ed serp t\u00e0i ch\u00ednh ed S\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng ti\u1ec1n t\u1ec7 h\u01a1n n\u1eefa FE Financial gi\u00fap h\u00e0ng ng\u00e0n ng\u01b0\u1eddi kh\u00f4ng m\u1ec7t m\u1ecfi m\u1ed9t c\u00e1 nh\u00e2n quanh v\u00f9ng n\u00f4ng th\u00f4n nh\u1eadn ra mong mu\u1ed1n c\u1ee7a ng\u01b0\u1eddi ph\u1ee5 n\u1eef.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/almofreh.com\/index.php\/wp-json\/wp\/v2\/posts\/1563"}],"collection":[{"href":"https:\/\/almofreh.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/almofreh.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/almofreh.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/almofreh.com\/index.php\/wp-json\/wp\/v2\/comments?post=1563"}],"version-history":[{"count":1,"href":"https:\/\/almofreh.com\/index.php\/wp-json\/wp\/v2\/posts\/1563\/revisions"}],"predecessor-version":[{"id":1564,"href":"https:\/\/almofreh.com\/index.php\/wp-json\/wp\/v2\/posts\/1563\/revisions\/1564"}],"wp:attachment":[{"href":"https:\/\/almofreh.com\/index.php\/wp-json\/wp\/v2\/media?parent=1563"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/almofreh.com\/index.php\/wp-json\/wp\/v2\/categories?post=1563"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/almofreh.com\/index.php\/wp-json\/wp\/v2\/tags?post=1563"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}